Last updated: 13 June 2026
The Free plan has no charges. Nothing to refund.
Request a full refund of your first Pro charge within 7 calendar days by emailing billing@spluur.com. Applies to first charge only; subsequent renewals are not eligible.
If you were charged incorrectly, email billing@spluur.com with your Paystack transaction reference. We will investigate within 3 business days and refund any erroneous amounts in full.
If Spluur breaches our 99.9% SLA in a calendar month, Pro users may request a credit proportional to the excess downtime, applied to the next billing cycle. Cash refunds are not issued for outages.
No refund is issued if your account is suspended for violating our Acceptable Use Policy.
Cancel anytime from the Billing page. Your Pro subscription remains active until the end of the current billing period. No partial refunds for unused days (except as covered by Section 2).
Email billing@spluur.com with your account email, Paystack transaction reference, and reason. We respond within 3 business days. Approved refunds take 5–10 business days to appear on your statement.